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Missing punches

Find and fix days with a missing clock-in or clock-out before payroll.

  • For:HR
  • Takes:5 minutes
  • On:computer or phone

Before you start

  • You have the HR administrator role, or you are the owner.
  • Your attendance rules and work week are set up.

Find the days

  1. Open Attendance and press Missing punches.
  2. The list starts with the 7 days up to yesterday. To see other days, change From and To and press Apply. Up to 31 days.
  3. To narrow the list, choose a Department, an Office or an Issue.
  4. Each row names the person, the date and the issue: No clock-in, No clock-out or Correction waiting.
The numbers match the steps.
The numbers match the steps.

Fix each day

  1. On a phone, swipe the table sideways to reach Open correction and Action.
  2. Correction waiting: press Open correction and decide it. See Approve leave and corrections.
  3. No clock-in: press Fix this day. It opens Mark attendance with the person and the day filled in. Once the day is marked, it leaves the list. See Mark attendance.
  4. No clock-out: payroll notes it as “Clock-out missing; doesn't affect pay”. It does not stop payroll. If the person sends a correction with the real clock-out time, decide it as in step 2. The day stays on this list even after a mark or an approved correction.
The numbers match the steps.

Watch out

This list does not change pay. Fix a day to correct it. But in a live payroll month, a day showing No clock-in or Correction waiting stops the payroll run from being approved, so fix those days before payroll.

Tip

For a No clock-in day: should it be paid? Mark it Present. If not, mark it Absent or Half day.

If something goes wrong

What you seeWhat to do
No missing punches in this range.Nothing needs fixing in those dates. Choose an earlier range to check more days.
Choose a range of 31 days or fewer.Make the range shorter, then press Apply.
Choose a range that ends today or earlier.Set To to today or an earlier day.
The first date must be on or before the last date.Swap the dates in From and To.
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