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Activate your account

Open the link HR sent you, enter your employee code and choose a password.

  • For:Everyone
  • Takes:2 minutes
  • On:phone or computer

Before you start

  • HR has sent you your activation link, by email, as a link on your phone, or as a QR code to scan.
  • You know your employee code. HR gives it to you with the link.
  • The link is less than 72 hours old. It works only once.

Activate your account

  1. Open the link HR sent you. You see Accept your invitation.
  2. In Employee code, type the code HR gave you.
  3. In Create password, choose a password of at least 8 characters.
  4. Type the same password again in Confirm password.
  5. Press Activate account.
The numbers match the steps.
  1. You see Your account is active. Sign in with your employee code AP-014. If HR has your work email, it names that too. Press Continue to sign in.
  2. Sign in with your employee code and your new password. See Sign in.

Watch out

Type your employee code carefully. After 5 wrong codes the link is locked and HR has to send you a new one.

Tip

Your employee code is also the name you sign in with. Keep it somewhere safe. Then add TeamPole to your phone.

If something goes wrong

What you seeWhat to do
That employee code does not match this invitation. Check the code HR gave you. 4 attempts left.Check the code HR gave you, letter by letter, and type it again.
The passwords do not match.Type the same password in Create password and Confirm password.
Too many wrong codes. This invitation is now locked; ask your HR administrator for a new invitation.Ask HR for a new invitation.
This invitation has already been used. Your account is active.Press Sign in and sign in with your employee code and password.
This invitation has expired. Ask HR for a new invitation.Ask HR for a new invitation.
This invitation is expired, revoked, or already used. Ask your HR administrator for a new invitation.The link is more than 72 hours old, was withdrawn, or was already used. Ask HR for a new one. If you have activated already, sign in instead.
This activation link is incomplete. Ask your HR administrator for a new invitation.Part of the link was lost when it was copied. Open the link straight from the message HR sent, or ask HR for a new one.
This activation link is no longer valid. Ask your HR administrator for a new invitation.Ask HR for a new invitation.
Activation could not be completed because the system was busy. Your invitation is still valid. Please try again.Wait a moment and press Activate account again. Your link still works.
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