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Forgot your password

Get a recovery link by email, or ask HR for a password reset link.

  • For:Everyone
  • Takes:3 minutes
  • On:phone or computer

Before you start

  • If you have a work email, you can get a recovery link yourself.
  • If you sign in with your employee code and have no work email, HR sends you a reset link instead.

If you have a work email

  1. On the sign-in page, press Forgot your password?.
  2. In Work email, type your work email.
  3. Press Request recovery link. You see If the address belongs to an active account, a recovery link has been queued.
The numbers match the steps.
  1. Open the email and press the link within 1 hour. You see Choose a new password.
  2. Type your new password in New password and again in Confirm password, then press Update password.
  3. You see Password updated. Other sessions were revoked for account safety. Press Sign in and sign in with the new password.

Watch out

Only the newest link works. If you asked twice, use the link in the latest email.

Tip

No email? Check your spam folder. If HR has no work email for you, no email is sent: ask HR for a password reset link instead.

If HR has no work email for you

  1. Ask HR for a password reset link. They send it to you or show it as a QR code.
  2. Open the link within 24 hours. You see Choose a new password.
  3. In Employee code, type your employee code.
  4. Type your new password in New password and again in Confirm new password.
  5. Press Reset password.
The numbers match the steps.
  1. You see Your password was reset. Sign in with your employee code AP-014. Press Continue to sign in and sign in.

Tip

A reset signs you out everywhere, on every phone and computer. Sign in again on each one.

If something goes wrong

What you seeWhat to do
This recovery link is invalid or has expired.The email link is more than 1 hour old, or a newer one was sent. Press Request a new link.
This recovery link is invalid or has expired. Request a new one.Press Forgot your password? on the sign-in page and ask for a new link.
The passwords do not match.Type the same new password in both boxes.
That employee code does not match. Check the code HR gave you. 4 attempts left.Check the employee code HR gave you and type it again.
Too many wrong codes. This link is now locked; ask your HR administrator for a new one.After 5 wrong codes the link stops working. Ask HR for a new one.
This link is expired, replaced, or already used. Ask your HR administrator for a new one.The link is more than 24 hours old, HR made a newer one, or it was used. Ask HR for a new one.
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