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Clock in and out on your phone

Record when you start and finish work. It takes about a minute.

  • For:Everyone
  • Takes:1 minute
  • On:phone or computer

Before you start

  • You are signed in to TeamPole.
  • Your phone lets the browser use the camera and location, if your company asks for them.
  • You are at the office, if your company only allows clock-in there.

Clock in

  1. On Home, press Clock in on the Your day card.
  2. First time onlyRead the notice that explains why TeamPole needs your camera or location, then press I understand, continue.
The numbers match the steps.
  1. If your company asks for your location, wait until you see Location found and how far you are from your office.
  2. If it asks for a photo, look at the camera and press Take photo.
The numbers match the steps.
  1. In Check before you send, check your photo, the time and how far you are from the office.
  2. Press Confirm. Nothing is saved until you do.
The numbers match the steps.
  1. The card now says You clocked in at 9:28 AM, with Saved. Have a good day. under it. You are done.
The numbers match the steps.

Watch out

You cannot clock in while you are already clocked in, or on a day of approved full-day leave. Wrong photo? Press Retake before you press Confirm.

Tip

If your company does not ask for a photo or your location, pressing Clock in is all you need to do.

Clock out

  1. When you finish work, press Clock out on the Your day card.
  2. If your company asks for a photo or your location, follow the same steps as for clocking in, then press Confirm.
  3. The card now says Done for today, with your times and the hours you worked. If your company lets you clock in again the same day, it shows Clock in instead.

Tip

Add TeamPole to your phone’s home screen so it opens like an app. When you see Add TeamPole to this device, follow the steps it shows.

If something goes wrong

What you seeWhat to do
You are about 240 metres from Head office. Clock in when you get there, or ask HR.Walk closer to the office and press Try again. Working from another place today? Ask HR.
Location is rough (about 85 metres). Step outside or near a window.Indoors, phones guess the location badly. Step near a window or outside, wait a few seconds and press Try again.
Your photo is too old. Take it again and send it straight away.Press Back to Home, then press Clock in again and send the new photo straight away.
Camera unavailable. Your device blocked the camera.Press Show me how and follow the steps for your phone to allow the camera. Then press Allow access again.
You are already clocked in.You clocked in earlier today. Press Clock out when you leave.
You cannot clock in yet. You have no office assigned, or your office has no location set. Ask HR to add your office.Ask HR to add your office and its location.
Your company allows clock-in from a phone only.Open TeamPole on your phone and clock in there.
You didn't clock out on Thu 5 Nov. Send a correction or ask HR.Send a correction with your real time: More, then Attendance corrections.
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