Common messages and what to do
What each message means and how to fix it.
- For:Everyone
- Takes:2 minutes
- On:phone or computer
Before you start
- Find the message you see, word for word, in the left column. Messages are grouped by what you were doing.
- Still stuck? Ask your HR team. They can look at your account with you.
Signing in and your account
| What you see | What to do |
|---|---|
| We could not sign you in. Check your details or use account recovery. | Check your work email, employee code or phone number and your password. Forgotten it? See Forgot your password. |
| Your session has ended. Sign in again. | You were signed out. Sign in again. |
| This invitation is expired, revoked, or already used. Ask your HR administrator for a new invitation. | Ask HR for a new invitation. See Activate your account. |
| Too many wrong codes. This invitation is now locked; ask your HR administrator for a new invitation. | Too many wrong employee codes. Ask HR for a new invitation. |
| This recovery link is invalid or has expired. | The email link has expired or a newer one was sent. Press Forgot your password? again. See Forgot your password. |
| This link is expired, replaced, or already used. Ask your HR administrator for a new one. | Ask HR for a new password reset link. |
Clocking in and out
| What you see | What to do |
|---|---|
| You are about 240 metres from Head office. Clock in when you get there, or ask HR. | Walk closer to the office and press Try again. Working from another place today? Ask HR. See Clock in and out on your phone. |
| Location is rough (about 85 metres). Step outside or near a window. | Step near a window or outside, wait a few seconds and press Try again. |
| You are outside the office area. Move closer to the office, or ask HR if you may clock in from elsewhere. | Move closer to the office and try again, or ask HR. |
| Camera unavailable. Your device blocked the camera. | Press Show me how, allow the camera for your browser, then press Allow access again. |
| Your device blocked location. | Press Show me how, allow location for your browser, then press Allow access again. |
| Your photo is too old. Take it again and send it straight away. | Start again and send the new photo straight away. |
| You are already clocked in. | You clocked in earlier. Press Clock out when you leave. |
| You have already clocked out for today, and the clock-in rules do not allow clocking in again. | Your day is recorded. If a time is wrong, send a correction. |
| On leave today. You are on approved leave for the whole day, so there is nothing to clock in. | Nothing to do. If you are working today after all, ask HR. |
| You cannot clock in yet. You have no office assigned, or your office has no location set. Ask HR to add your office. | Ask HR to add your office and its location. |
| Your company allows clock-in from a phone only. | Open TeamPole on your phone and clock in there. |
| HR records your attendance. You do not need to clock in, but you can. Something wrong? Ask HR. | HR records your days, so you need not clock in. Tell HR if a day is wrong. |
| Not open yet. Clocking in opens when HR marks you as joined. Ask HR. | Ask HR to mark you as joined. |
| Clock in is not set up yet. Ask your administrator to finish setting up attendance. | Attendance is not set up yet. Tell HR. |
| You seem to be offline. Clock in needs a connection. Move somewhere with signal. | Move to a place with signal or Wi-Fi, then try again. |
| This took too long to confirm. Select Check status, and do not clock in again. | Press Check status and wait for the answer. Do not clock in again. |
| We could not load your day. This one is on our side. Try again in a minute. | Wait a minute and try again. Tell HR if it keeps happening. |
Corrections
| What you see | What to do |
|---|---|
| You didn't clock out on Thu 5 Nov. Send a correction or ask HR. | Send a correction with the time you really left. See Fix a missed clock-in or clock-out. |
| A correction for this day is already waiting for a decision. | Wait for the decision on the first correction for that day. |
| That date is too old to correct here. Ask HR. | The day is too far back to correct yourself. Ask HR. |
| The time must fall on that day. If it is after midnight, tick Next day. | For a time after midnight, tick Next day under it. |
Leave
| What you see | What to do |
|---|---|
| On 18/11/2026 you have 1 day of Casual leave. Choose shorter dates, choose Loss of Pay, or ask HR to record an exception. | Choose fewer days or another leave type, or ask HR. See Ask for leave and Check your leave balance. |
| An active request already overlaps these dates. | You already asked for leave on some of these days. Check your requests. |
| This leave type needs more notice. Choose later dates. | This leave type needs more notice. Choose later dates. |
| A supporting document is needed for this many days. Choose one in the Supporting document list. | Choose the document in the form. If it is not listed, add it to your profile first, or ask HR. |
| Leave that has already started cannot be cancelled here. Ask HR. | The leave has started. Ask HR. See Cancel a leave request. |
| No work week is set for you yet. Ask HR. | Ask HR to set your work week. |
| HR has not marked you as joined yet, so clocking in and requesting leave are not open. They open as soon as HR marks you as joined. | Ask HR to mark you as joined. |
| Leave is not available with your current access. Ask your administrator to review it. | Ask HR or the owner to check your role. |
Payslips and tax
| What you see | What to do |
|---|---|
| Nothing here yet. New records will appear here once they are created. | On your payslips, this means nothing is published for you yet. Ask HR when it will be. |
| This declaration is locked for payroll and cannot be changed. | Payroll is using your declaration. Ask HR if something must change. See Your tax declaration. |
| This declaration is being reviewed, so it cannot be changed now. | It has been approved already. Ask HR if something must change. |
Anywhere in the app
| What you see | What to do |
|---|---|
| Access is restricted. Your role does not include this page. Ask your administrator if you need it. | Your role does not include that page. Ask HR or the owner if you need it. |
| You do not have permission to do this. | Your role does not allow this. Ask HR or the owner if you need it. |
| Could not reach the server. Check your internet connection and try again. | Check that you have signal or Wi-Fi, then try again. |
| Something went wrong. Try again in a moment. | Wait a moment and try again. Tell HR if it keeps happening. |
| This record changed since you opened it. Reload, then make your change again. | Reload the page, then make your change again. |
| Someone else was saving at the same time. Try again. | Try again. |